Library of Congress Visitor Services Specialist in Washington, District Of Columbia
The Visitor Services Specialist provides all levels of services as he/she engages the Library's visitors. He/she programs the visits of official and professional visitors, except those at the highest level (these are the responsibility of the senior Visitor Services Specialist). The Specialist at this level becomes more involved in the specialized programs of the office, such as the volunteer programs and the audiovisual services, and acquires the knowledge and ability to manage these programs. At this level, the Visitor Services Specialist works closely with the Visitor Services Officer and the senior staff to develop an awareness of the specialized needs of visitors and how to handle the more sensitive situations.
This position is located in Scholarly and Educational Programs, Visitor Services Office, National and International Outreach.
The position description number for this position is 232574.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
This is a non-supervisory, bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
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Acquires information on and develops the skills to manage on a day-to-day basis the public service programs -- public tours, Congressional tours, the information/reception desk, the Visitors' Orientation Theater, and volunteers under the guidance of the most senior Visitor Services Specialists.
Maintains order in the conduct and behavior of the visitors on the tour. Deals with situations that could constitute a hazard to personal safety or Library property.
Prepares reports on the Visitor Services Office programs and activities. Prepares correspondence for the Visitor Services Officer and most senior Visitor Services Specialists in reply to visitor requests.
Receives and responds to a wide variety of requests for information about the Library's visitor's services.
Conducts regularly scheduled and special tours of the Library with independence. On the tours, provides information about the Library's buildings--their history, architectural styles, decorations, collections, and services. Complements the dissemination of this information with special anecdotes and adapts the tours and tour routes to address the varied interests, requests, and cultural and educational level of the visitors. Refines presentations, tailoring them to the nature of the groups on the tours, and presents information in terms appropriate to the visitors and using communication methods that will hold their attention. Provides information concerning the resources and collections, programs, and services of the Library. Independently arranges visits to those areas not usually open to the public. Uses a knowledge of the organization, collections, and programs of the Library to respond to questions.
Schedules and conducts special tours on request from the Visitor Services Officer, other Library officials, Congressional and embassy staff, other government agencies, and businesses and organizations outside the Library. Obtains and communicates accurate information about the requester, the visitor, and the specific needs to be addressed in the tour.
Conducts tours of major exhibitions for visitors with the exception of recognized experts in the subject areas of the exhibitions. Begins working with the most senior Visitor Services Specialists on the volunteer programs as they relate to recruitment, training, and daily management.
Programs the visits of official and professional visitors to the Library for all but the most complicated visits. Contacts officials both within and outside of the Library, plans the itineraries, and develops schedules. Arranges for volunteers who speak the language of the visitors to take them to various areas of the Library. Welcomes the visitors. Assists the most senior Visitor Services Specialists in making arrangements for VIP visitors.
Who May Apply
This job is open to…
AGENCY EMPLOYEES -CONSIDERATION UNDER THIS VACANCY IS LIMITED TO THE STAFF OF THE LIBRARY OF CONGRESS, TEMPORARY NOT-TO-EXCEED (NTE) AND INDEFINITE NOT-TO-EXCEED (NTE) EMPLOYEES ARE ELIGIBLE TO APPLY. * (EMPLOYEES MUST MAINTAIN THEIR ELIGIBILITY AT THE TIME OF SELECTION.)*
Questions? This job is open to 1 group.
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1001 General Arts And Information
Conditions of Employment
No additional requirements to those listed above.
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to analyze operational issues and problems and develop solutions related to a visitor services program.**
Ability to interact collaboratively with others to provide liaison services.**
Ability to plan, organize and conduct official, public, and specialized visits and tours.
Knowledge of the history, culture and institutions of Washington DC and the Region.
Ability to communicate effectively other than in writing.
Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.
The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.
Applicants must submit a complete application package that is received by the closing date of this announcement.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.
Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.
The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.
Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.
A “Not to Exceed“ (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk () in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection. **To preview questions please click here.
Background checks and security clearance
- Required Documents
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.
You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.
Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly.
Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
(1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.
(2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.
(3) You may follow the "Faxing Supporting Documentation" instructions within the online application, which will provide the necessary cover sheets for each of your documents so that they will be correctly submitted. The fax number will be available on the cover sheet.
Please note that each cover sheet and corresponding document must be faxed separately. Be certain to review your complete fax transmittal confirmation to ensure that all pages have been received.
IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. Likewise, if sending them by fax, be sure and include both of them behind the respective fax cover sheet and send them as one fax. If you send them individually with the same cover sheet, the last one sent will overwrite the first one. Finally, if you upload a document, e.g. your undergraduate transcript, do not also fax that same document (or fax another undergraduate transcript), because whichever one you send last will be the only one that is visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.
Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.
If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact email@example.com , no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.
Agency contact information
Job Help Desk
LIBRARY OF CONGRESS Human Resources Dept. 101 Independence Ave. SE Washington, District of Columbia United States
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Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.
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Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/493544900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 03/12/2018 to 03/26/2018
Salary: $56,233 to $73,105 per year
Pay scale & grade: GS 09
Work schedule: Full-Time - Flextime/Intermittent
Appointment type: Temporary - Indefinite, Not-to-Exceed (NTE) 5 years