American Express Service Delivery Analyst III in Washington, District Of Columbia


  • Reviews root cause analysis and resolution of problems


  • Participates in the development and deployment of preventive maintenance procedures

  • Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting

  • Participates in Disaster Recovery Testing

  • Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation

  • Contributes to continuous service improvement by maintaining best practices and knowledge repositories

  • Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director

  • Participates in discussions between the Business Unit CIO and infrastructure teams


  • Up to 2 years of work experience in a production/service/ operations support


  • Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst

  • Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script

  • Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools)

  • Basic knowledge of ITIL Service Operations processes

  • Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases

  • Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.

  • Strong communication skills both verbal and written

  • Able to understand Agile practices

Job Technology

Title: Service Delivery Analyst III

Location: DC-Washington

Requisition ID: 18005482