The KeyW Corporation Junior Help Desk in Springfield, Virginia

Responsibilities

Job Description:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software.

  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

  • Writes training manuals.

  • Trains computer users.

  • Responds to email or chat messages for customers seeking help.

  • Asks questions to determine nature of problem.

  • Walks customers through problem-solving process.

  • Runs diagnostic programs to resolve problems.

  • Follows up with customers to ensure issue has been resolved.

  • Gains feedback from customers about system usage.

  • Runs reports to determine malfunctions that continue to occur.

Qualifications

Minimum Qualifications

  • 8570 Compliant (A+, Security+ certification, etc)

  • 1 year of IT related experience

  • BA/BS Degree

  • Active TS/SCI Clearance

How to Apply?

Please click apply on the right.

About the Organization

KeyW is a pure-play national security solutions provider for the Intelligence, Cyber and Counterterrorism Communities' toughest challenges. We support the collection, processing, analysis and dissemination of information across the full spectrum of their missions. We employ and challenge more than 2,000 of the most talented professionals in the industry with solving such complex problems as preventing cyber threats, transforming data into intelligence and combating global terrorism.

KeyW, together with its direct and indirect subsidiaries, encourages and actively supports a policy of Equal Employment Opportunity and commits to provide equal opportunity to each individual, regardless of race, color, religion, gender, sexual orientation, age, national origin or ancestry, marital status, veteran status, disability or any other classifications protected by Federal, State or local law. In fact, we foster an environment that promotes diversity, balance and fun—because we believe in the importance of having a workplace as unique as the challenges we solve.

Clearance

Clearance Requirement:

Active TS/SCI

ID 2018-17819

# of Openings 0

Posted Date Information Technology

Default: Location : Location US-VA-Springfield

Job Locations US-VA-Springfield