ActioNet, Inc Help Desk/Tech Support Specialist Tier 1 in Germantown, Maryland

Help Desk/Tech Support Specialist Tier 1

Client Technical Services Support & Training

Germantown, Maryland


Position at ActioNet

RESPONSIBILITIES: Answers telephone and e-mail inquiries by end users for assistance with computer related issues and requests. Track tickets until completion and maintain data in several databases. Assign or escalate tickets to appropriate groups for resolution.

SKILLS REQUIRED: • Experience assisting customers via Telephone and e-mail • Outstanding Communication skills • Excellent Customer Service skills • Experience supporting and troubleshooting Windows 7 • Experience supporting and troubleshooting Microsoft Office Applications • Experience supporting users on a Windows Domain • PC Hardware troubleshooting • 100% flexibility once training is completed to work early or evening shift • Must have a Bachelor’s degree

SKILLS PREFERRED: Familiarity with the following products highly desired: ITILv3 HDI Support Center VDI Microsoft Office Professional Plus 2013 Microsoft Skype for Business, Microsoft Office 365, Mobile devices (Android, iPhone, IPad) Remote solutions (Citrix and VPN) RSA SecurID Token HSPD-12 “Smart Card” A+ Microsoft Certifications HP Certifications Active Directory SCCM GOOD for Enterprise Safe boot Entrust Networking (TCP/IP, DNS. DHCP) Remedy Service Now

ActioNet is an Equal Opportunity/Affirmative Action employer

All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. ActioNet’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

The ActioNet Career Center is accessible to any and all users. If you would like to contact us regarding the accessibility of this portal or you need assistance completing the application process, please contact Jonathan Dobles, Technical Recruiter, at 703-204-0090 ext 195 or This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.